Energy Hero Rewards
Helping you to make a positive impact on your world — to help protect your family, friends, and community from power outages, and contribute to a smarter energy journey along the way.
By clicking Enroll Now, you agree to the Energy Hero Rewards program and sweepstakes terms and conditions, as well as the terms of our partners. Offer applies to PG&E customers. When you click Enroll Now, you'll be prompted to enter your thermostat app username and password.
It's time to protect comfort
We don’t think getting used to power outages is something we should have to settle for. Working with energy providers to introduce Energy Hero Rewards is just one of the ways we’re improving the energy journey to ensure your comfort and way of life is never compromised by a lack of power.
Stay comfortably in control
Your smart thermostat can be gradually auto-adjusted at peak demand times. You’ll always be notified in advance of when it’ll happen, and we’ll make sure your home stays comfortable throughout. And with the power to opt out and change the temperature at any time, you’ll stay comfortably in control.
We expect energy events to be rare. When they do happen, most events are only a few hours long, but no more than 4 hours. In the very unlikely case of a major grid emergency, an event could be called that lasts up to half of a day. In all scenarios, you have the final control of your thermostat and can override the event adjustments when you no longer want to contribute.
LOVE CALIFORNIA? SO DO WE
This program can help strengthen the California power grid to ensure that your community has power when it needs it.
YOU COULD ALSO WIN AN E-BIKE
Enroll today and you’ll be entered in an annual prize drawing for an e-bike valued at up to $2,500!
Program Requirements
- Have central air conditioning or a heat pump.
- Be responsible for the electric bill as an account owner.
- Have a qualifying smart thermostat model with a Wi-Fi connection.
- By participating in this program, you are signifying your agreement to Energy Hero Rewards program.
THERMOSTAT MANUFACTURE MODEL
Honeywell Home Wi-Fi Focus, Wi-Fi Vision, Wi-Fi 9000, Wi-Fi Smart Thermostat, Wi-Fi 7-Day Programmable thermostat, T5, T6, Round Smart, T9, T10
By clicking Enroll Now, you agree to the Energy Hero Rewards program and sweepstakes terms and conditions, as well as the terms of our partners. Offer applies to PG&E customers.
When you click Enroll Now, you'll be prompted to enter your thermostat app username and password. You will then be directed to ShareMyData to finalize enrollments. Completing the enrollment process takes less than 10 minutes.
Customer FAQS
The system will tweak your thermostat setting during energy events. If you're too uncomfortable, you can opt out at any time. Simply use your thermostat as you normally would.
This program should not have a very significant impact on your life. Your thermostat will only join an event when there is unusual strain on the electric grid, and such events are generally infrequent. For example, there may be a few events each season, on average only lasting a short time. There is the potential for emergency/weather events, which could last longer, but those are historically uncommon.
You will see a message displayed on your thermostat display as well as in your thermostat’s app.
Yes – just change your thermostat setting on your device or in the app and your normal schedule will commence. To be removed from the Energy Hero Rewards program entirely, send an opt-out email request to energysupport@resideo.com. This process may take up to 2 business days.
Allowing Resideo to adjust your energy consumption just a little means more supply available for those who need it without requiring supply from other places.
Nothing changes on your billing or details with your utility. As part of the enrollment process, you will be asked to authorize Resideo’s agent to obtain energy usage data associated with your utility account on a secure and confidential basis, and only for the purpose of enrollment and participation. If you have questions about how the program accesses your data, please send an email to energysupport@resideo.com.
During these times and when demand approaches capacity, we may adjust your usage to help keep energy costs low and the grid stable.
A serious grid emergency can lead to a blackout that leaves your home with no power. It’s not just the loss of lights, air conditioning and other things you depend on. A blackout can also have a heavy economic toll on local businesses. If we all work together, we can help prevent this from happening. The Energy Hero Rewards program helps us use the grid infrastructure more efficiently.
The program optimizes the thermostat settings to keep customers as comfortable as possible when grid emergencies occur. When there is enough lead time, program precools or preheats properties in advance of the event periods and rotates cooling/heating across all homes enrolled in the program to balance the amount of energy used across the community while keeping customers comfortable.
You will receive an e-gift card to the email address you enrolled with after enrollment. Only one incentive is paid for each home enrolled.
You may enroll as many qualified Wi-Fi enabled thermostats as are installed in your home. The incentive is paid per-home, but the more thermostats you can enroll, the larger contribution you can make to the grid.
Yes, we rely on the ability to communicate with your thermostat to successfully run the program. While we understand that there may be temporary Wi-Fi outages, connectivity is a program requirement. Reward may not be issued if connectivity is not available.
