HELP YOUR COMMUNITY AND GET A $25 REWARD
WHERE YOUR ENERGY CAN DO THE MOST GOOD
With your approval, your smart thermostat setting will be slightly altered to reduce energy use for a short time based on grid needs — without compromising your comfort. This lowered use can relieve stress on the local electrical grid while helping to keep rates lower.
By clicking Enroll Now, you are agreeing to the Connected Savings® program Terms and Conditions as well as the terms and conditions of our Partners. Offer applies to Duke Energy customers.
ENJOY A $25 GIFT AS OUR THANKS TO YOU
By enrolling now, your home will be considered as part of the solution to responsibly reducing consumption before and during grid events. Best of all, most people don’t notice the slight change in temperature, especially if they are not at home.
- Your participation in the Connected Savings® program directly supports grid reliability and reduces the chances of you and your neighbors experiencing power failure caused by grid instability
- In 2021, six major events were caused by supply failure alone
- The region's infrastructure challenges and changes in climate are leading to increased stress on the national grid
The Connected Savings® program is here to help!
Program Requirements
- Have central air conditioning or a heat pump.
- Be a Duke Energy Ohio residential electric customer.
- Have a qualifying smart thermostat model with a Wi-Fi connection.
- By participating in this program, you are signifying your agreement to the Connected Savings® program.
ELIGIBLE THERMOSTATS
Honeywell Home Wi-Fi Focus, Wi-Fi Vision, Wi-Fi 9000, Wi-Fi Smart Thermostat, Wi-Fi 7-Day Programmable thermostat, T5, T6, Round Smart, T9, T10
PROGRAM EXPERIENCE
We expect Connected Savings® events to be rare. When they do happen, most events are only a few hours long, but no more than 4 hours. In the very unlikely case of a major grid emergency, an event could be called that lasts up to half of a day. In all scenarios, you have the final control of your thermostat and can override the event adjustments when you no longer want to contribute.
By clicking Sign Up, you are agreeing to the Connected Savings® program Terms and Conditions as well as the terms and conditions of our Partners. Offer applies to Duke Energy customers.
PROGRAM FAQS
The system will tweak your thermostat setting during energy events. If you're too uncomfortable, you can opt out at any time. Simply use your thermostat as you normally would.
This program should not have a very significant impact on your life. Your thermostat will only join an event when there is unusual strain on the electric grid, and such events are generally infrequent. For example, there may be a few events each season, on average only lasting a short time. There is the potential for emergency/weather events, which could last longer, but those are historically uncommon.
You will see a message displayed on your thermostat display as well as in your thermostat's app.
Yes – just change your thermostat setting on your device or in the app and your normal schedule will commence. To be removed from the Connected Savings® program entirely, send an opt-out email request to energysupport@resideo.com. This process may take up to 2 business days.
Allowing Resideo to adjust your energy consumption just a little means more supply available for those who need it without requiring supply from other places.
Nothing changes on your billing or details with your utility. As part of the enrollment process, you will be asked to authorize Resideo’s agent to obtain energy usage data associated with your utility account on a secure and confidential basis, and only for the purpose of enrollment and participation. If you have questions about how the program accesses your data, please send an email to energysupport@resideo.com.
Under certain conditions, such as when a power plant drops offline, the electric grid can become unstable. This can strain the power infrastructure, causing less-ideal fuel sources to be leveraged, and in extreme cases, the grid can run short on power supply, leading to brownouts or blackouts. During these times and when demand approaches capacity, we may adjust your usage to help keep energy costs low and the grid stable — this is called Demand Response.
A serious grid emergency can lead to a blackout that leaves your home with no power. It’s not just the loss of lights, air conditioning and other things you depend on. A blackout can also have a heavy economic toll on local businesses. If we all work together, we can help prevent this from happening. The Connected Savings® program helps us use the grid infrastructure more efficiently.
The Connected Savings® program optimizes the thermostat settings to keep customers as comfortable as possible when grid emergencies occur. When there is enough lead time, the Connected Savings® program precools or preheats properties in advance of the event periods and rotates cooling/heating across all homes enrolled in the program to balance the amount of energy used across the community while keeping customers comfortable.
You will receive an $25 e-gift card to the email address you enrolled with after your enrollment application is approved. Only one incentive is paid for each home enrolled. Annual reward is paid at the beginning of each year.
You may enroll as many qualified Wi-Fi enabled thermostats as are installed in your home. The incentive is paid per-home, but the more thermostats you can enroll, the larger contribution you can make to the grid.
Yes, we rely on the ability to communicate with your thermostat to successfully run the program. While we understand that there may be temporary Wi-Fi outages, connectivity is a program requirement. Reward may not be issued if connectivity is not available.
