Energy Hero Rewards
$25+ dollar reward
It pays to be a hero. Being an Energy Hero means using less energy at times of peak demand when the grid is at its most vulnerable. To thank you for helping protect your family, friends and community from power outages, you’ll receive a reward when you join.
By clicking Enroll Now, you are agreeing to the Energy Hero Rewards program service Terms and Conditions as well as the terms and conditions of our Partner, Voltus. Offer only applies to PPL customers.
It’s time to protect comfort
We don’t think getting used to power outages is something we should have to settle for. Working with energy providers to introduce Energy Hero Rewards is just one of the ways we’re improving the energy journey to ensure your comfort and way of life is never compromised by a lack of power.
Stay comfortably in control
Your smart thermostat can be gradually auto-adjusted at peak demand times. You’ll always be notified when it happens, and we’ll make sure your home stays comfortable throughout. And with the power to opt out and change the temperature at any time, you’ll stay comfortably in control.
An energy event can happen at any time and will last anywhere from 10 minutes to 4 hours at a maximum of 60 hours per year. In all scenarios, you have the final control on your thermostat and can opt out of an event if you do not want to participate.
Program Requirements
- Have central air conditioning or a heat pump.
- Be responsible for the electric bill as an account owner.
- Have a qualifying smart thermostat model with a Wi-Fi connection.
- By participating in this program, you are signifying your agreement to Energy Hero Rewards program.
- *An additional $25 will be given for each full year enrolled in the program.
THERMOSTAT MANUFACTURE MODEL
Honeywell Home Wi-Fi Focus, Wi-Fi Vision, Wi-Fi 9000, Wi-Fi Smart Thermostat, Wi-Fi 7-Day Programmable thermostat, T5, T6, Round Smart, T9, T10
By clicking Enroll Now, you are agreeing to the Energy Hero Rewards program service Terms and Conditions as well as the terms and conditions of our Partner, Voltus. Offer only applies to PPL customers.
PROGRAM FAQS
The system will tweak your thermostat setting during energy events. If you're too uncomfortable, you can opt out at any time. Simply use your thermostat as you normally would.
You will see a message displayed on your thermostat display as well as in your thermostat's app.
Yes – just change your thermostat setting on your device or in the app and your normal schedule will commence. To be removed from the Energy Hero Rewards program entirely, send an opt-out email request to energysupport@resideo.com. This process may take up to 2 business days.
Allowing Resideo to adjust your energy consumption just a little means more supply available for those who need it without requiring supply from other places.
Nothing changes on your billing or details with your utility. As part of the enrollment process, you will be asked to authorize Resideo’s agent to obtain energy usage data associated with your utility account on a secure and confidential basis, and only for the purpose of enrollment and participation. If you have questions about how the program accesses your data, please send an email to energysupport@resideo.com.
During these times and when demand approaches capacity, we may adjust your usage to help keep energy costs low and the grid stable.
The Energy Hero Rewards program optimizes the thermostat settings to keep customers as comfortable as possible when grid emergencies occur. When there is enough lead time, the program precools or preheats properties in advance of the event periods and rotates cooling/heating across all homes enrolled in the program to balance the amount of energy used across the community while keeping customers comfortable.
You will receive an e-gift card to the email address you enrolled with after enrollment. Only one incentive is paid for each home enrolled.
You may enroll as many qualified Wi-Fi enabled thermostats as are installed in your home. The incentive is paid per-home, but the more thermostats you can enroll, the larger contribution you can make to the grid.
Yes, we rely on the ability to communicate with your thermostat to successfully run the program. While we understand that there may be temporary Wi-Fi outages, connectivity is a program requirement. Reward may not be issued if connectivity is not available.
