Security Frequently Asked Questions

You’re absolutely right – it is your data, and we treat it accordingly. This means using industry-standard security to ensure your data does not get compromised. We will not share with, or resell your data to anyone not required to operate the Connected Savings service. The majority of your data will be kept in our databases for no more than 60 days. For some special interest days (such as those with extreme weather conditions) we will keep your data up to 180 days in order to help us improve our models. Anonymized data will be kept indefinitely.

Anonymized data means we keep statistics about the results of the program that cannot be attributable to a particular person, family, house or neighborhood. We remove the name and address, and roll-up the results into statistical averages that help us track the results of the program.